) Open Citrix StoreFront management console > Stores > Manage Authentication Methods.Verify the authentication is correctly configured on the StoreFront server. Make sure there is a binding for HTTPS over port 443 with a certificate that matches the StoreFront Base URL assigned to it.įor more information, please refer to CTX235908 - Error: "Cannot Complete Your Request" Due to Certificates Misconfiguration on StoreFront 6. ) On the IIS console > Servername > Sites > Default Web Site > Bindings.Make sure the Expiration Date is not expired.View the Certification Path tab on the certificate and confirm that all the Intermediate and Root certificates are properly installed.Make sure the Certificate Issued To name matches the StoreFront Base URL.) Open the IIS console > Servername > Server Certificates.Verify the certificates installed on StoreFront Server is correct and also not expired. ) Verify Enable loopback communication / Loopback port when using HTTP is configured accurately according to your deployment.įor more information, please refer to CTX224790 – StoreFront Loopback Feature 5.) Go to Citrix StoreFront management console > Stores > Manage Receiver for Web Sites > Configure > Advanced Settings.Verify loopback feature configuration if it is used while connecting through Receiver for Web.
) For a single server deployment, on the StoreFront server, ping the StoreFront Base URL, and verify if the Base URL resolves to the StoreFront server local IP address.įor more information, please refer to CTX235907 - Error: "Cannot Complete Your Request" Due to DNS Misconfiguration on StoreFront 4.) Go to Citrix StoreFront management console > Server Group > Base URL, confirm that the StoreFront Base URL includes a full FQDN and not a hostname or an IP address.Verify DNS is configured correctly for Base URL on all the StoreFront servers. Collect the Event Viewer logs from StoreFront Servers by navigating to Event Viewer > Applications and Services Logs > Citrix Delivery Services, review the events outputted when issue reproduced to identify the root cause of the issue. Please refer to Microsoft websites to get the patch information. On the servers where StoreFront is installed, ensure that Windows Server and IIS is patched to the latest version. Troubleshooting steps when connecting directly to the StoreFront server has error 1. This article provides troubleshooting steps when connecting directly to StoreFront server. Submitting user credentials to connect to store.To narrow down through which connection you get the issue, please refer to Steps to narrow down the issue section to perform the tests. However, this is an error could occur when connecting through Citrix Gateway or Load Balancer based on different deployment scenarios. The “Cannot Complete Your Request” error is displayed through connecting directly to StoreFront server.
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